Booking policy

Refund & Cancellation Policy

Effective: October 25, 2026

This policy applies to the $149 MinistryMesh Church Livestream & AV Health Check and similar appointment-based remote diagnostic services.

Before an appointment is reserved

If payment is completed but no appointment or live review window has been reserved, contact MinistryMesh through Smart Chat as soon as possible. Refund eligibility is evaluated based on whether review work or preparation has begun and applicable law.

After an appointment is booked

The fee reserves professional review time and preparation. Once an appointment is booked or a live review window is reserved, the fee is generally non-refundable except when the service provider cancels or applicable law requires otherwise.

Rescheduling

One reschedule may be allowed when requested at least 24 hours before the scheduled appointment, subject to availability. A rescheduled appointment must be completed within a reasonable period offered by MinistryMesh.

Late cancellation or missed appointment

A cancellation made less than 24 hours before the appointment, or a missed appointment, may forfeit the service fee. If exceptional circumstances apply, request review through Smart Chat.

Provider cancellation

If MinistryMesh cancels the service and no reasonable reschedule is accepted, the affected service fee will be refunded.

Onsite or additional services

Onsite work, equipment, installation, recurring support, and additional remote work are not included in the $149 fee and are governed by any separate proposal or agreement.

Non-waivable rights

Nothing in this policy limits a refund, cancellation, or consumer right that cannot legally be waived.

How to request help

Use MinistryMesh Smart Chat on the website and ask for billing or refund support. The assistant may request an email address for follow-up.